Acer Cave Hotel
This Privacy Policy explains how Acer Cave Hotel ("the Company", "we", "us", "our") collects, uses, shares and protects your personal data in compliance with the Turkish Personal Data Protection Law No. 6698 ("KVKK") and other applicable regulations.
Company Name: Acer Cave Hotel
Phone: +90 384 343 20 20
Email: info@acercavehotel.com
Address: Cappadocia Region, Ortahisar, Ürgüp / Nevşehir, Turkey
We may collect the following personal data:
- Identification Information (Name, surname, ID number / Passport number)
- Contact Information (Phone number, email address, postal address)
- Stay Information (Check-in / check-out dates, room number, special requests)
- Payment Information (Credit card details, billing information)
- Internet Usage (IP address, website visit logs, cookies)
Your personal data is processed for the following purposes:
- Managing reservations and accommodation processes
- Customer service and communication activities
- Ensuring security and order within the hotel
- Fulfilling legal obligations (law enforcement, tax regulations, etc.)
- Marketing activities (only with your explicit consent)
- Improving hotel service quality and conducting analysis
In accordance with articles 8 and 9 of KVKK, your personal data may be transferred to:
- Public authorities and institutions (as required by law)
- Suppliers (cleaning, security, food & beverage, technical services)
- Software and IT service providers (booking system, web hosting)
- Payment institutions and banks
Your personal data is collected verbally, in writing or electronically through reservation forms, website cookies, hotel registration records, email and telephone. The legal basis is explicit consent, establishment and performance of a contract, legal obligation, and legitimate interest provided that fundamental rights and freedoms are not harmed, as set out in articles 5 and 6 of KVKK.
Your personal data is stored for the period required by the purpose of processing and taking into account statutory limitation periods. When the purpose ceases or the legal retention period expires, your data will be deleted, destroyed or anonymized.
Under Article 11 of KVKK, you have the following rights:
- To learn whether your personal data is processed
- To request information if it has been processed
- To learn the purpose of processing
- To know the third parties to whom your data is transferred domestically or abroad
- To request correction if it is incomplete or inaccurate
- To request deletion or destruction within the framework of Article 7 of KVKK
- To request notification of these operations to third parties
- To object to a result against you arising from analysis exclusively by automated systems
- To claim compensation for damage suffered due to unlawful processing
To exercise your rights, you may apply in writing or by other methods specified by KVKK to Acer Cave Hotel. You can contact us via:
Email: info@acercavehotel.com
Address: Cappadocia Region, Ortahisar, Ürgüp / Nevşehir, Turkey
Phone: +90 384 343 20 20
